Ordering Policy


  • All prices are subject to change without notice.
  • Prices do not include state and local taxes.
  • Prices F.O.B. warehouse.


  • Most catalog / online orders will be shipped by UPS ground.
  • Most shipments are sent out within one day providing items are in stock.
  • Online orders are shipped to the Continental U.S. only. Please call for international orders or expedited shipping requests.
  • We cannot ship to P.O. Boxes.


  • All returns must be made within 30 days .
  • All book and video sales are final, no returns nor refunds.
  • All returns are subject to material inspection and acceptance left to the discretion of Reynolds Advanced Materials, Phoenix.
  • Customer is responsible for return shipping, unless the return is the result of an error on our part.


We accept Visa, MasterCard, American Express, and PayPal for online orders.

Customer Service

We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. Call us at 1-888-967-7727 or use our online contact form.


If you purchase a product from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and billing and shipping address) and financial information (such as credit card number, expiration date). When you enter your credit card number on our order form, we encrypt it using secure socket layer technology (SSL).

We use the above information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Terms & Conditions

Reynolds Advanced Materials, Phoenix reserves the right to update or modify these policies and/or the pricing and availability of products and specials at any time without prior notice. Your use of this web site following any such change constitutes your agreement to follow and be bound by these policies as changed. For this reason, we encourage you to review these policies whenever you use this web site. Despite our best efforts, the information on this web site may contain typographical errors or inaccuracies and may not be complete or current; we therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.  You have the option to cancel your Order at any time before we have sent your Order confirmation email by calling our Customer Service Department at (888) 967-7727.  You must have the credit card used to make the purchase ready for processing of any refund.